FAQ

Our UK service package includes all core 3PL logistics services: goods receiving, warehousing, order processing, FBA prep (FBA preparation), product packing, parcel packing, packing services, and shipping to end customers.

Orders received by 3:00 PM are usually processed the same working day, ensuring a fast and reliable process.

Yes, we offer integration with Shopify, WooCommerce, Prestashop, and other e-commerce platforms so that you can conveniently manage orders in real-time and sync stock levels.

We offer short-term and long-term storage in our warehouse near London, allowing orders to reach any location in the UK.

Yes, you will have access to all stock information in our easy-to-use client self-service system.

We offer standard and express shipping to Lithuania, Germany, the UK, and worldwide with all major couriers: DPD, DHL, UPS. We also provide pallet deliveries through trusted partners.

Each order is assigned a tracking number, and you can check shipment status in real-time in our system.

The price depends on weight, dimensions, shipping method, final destination, and any additional services, such as special packing. Pricing also varies depending on shipment volume.

Under what conditions are the goods stored?

Yes, we can provide customized warehouse solutions for items of unusual sizes or shapes, as well as additional packing services.

Yes, all goods are insured against damage or loss in Lithuania, Germany, and the UK.

Yes, we can take care of packing, personalized packing, gift wrapping, repacking, labeling, or creating special kits according to your request. This includes both standard and 3PL logistics solutions.

The customer fills out the returns form and sends the item back to our warehouse in Lithuania, Germany, or the UK. We inspect the returned goods and put them back into stock.

This depends on your policy — we can tailor the terms to suit your needs.

Returns are processed within 1–2 working days of receipt.

You will have access to detailed information, including photos and the status of returned items, via our self-service platform.