Terms and conditions

1. Delivery

Products that are in stock will be delivered within 1–5 business days.
Deliveries are made through Omniva, LP Express, DPD couriers, or to parcel terminals.

Payment methods:

• Online banking
• Cash or card on delivery

For order inquiries, please contact us at +370 64607513 or email uzsakymai@logismart.lt.

2. Returns & Warranty

2.1 Return Procedure

• Returns must be made via courier only – parcel terminals and postal services are not accepted.
• Return shipping costs for quality goods or exchanges are covered by the Buyer.
• Items can be returned within 14 calendar days of delivery. Notify us via email, including photos or a video of the item/issue.
• Returned items must be:
  • In original, intact packaging
  • Unused and undamaged
  • With all original components
  • Include a printed return form

2.2 Refunds

• Refunds for quality goods cover the item price only. Shipping costs are non-refundable.
• If an incorrect item was delivered, the Seller will replace it. If unavailable, full refund will be issued (including shipping).
• For defective items, the Seller will offer a replacement or a full refund.
• Returns of discounted products will be refunded at the paid price, not the original price.

To initiate a return, please email us at uzsakymai@logismart.lt or call +370 64607513.

3. Purchase Agreement

• The purchase contract is established once the Buyer completes the checkout process and clicks “Order”.
• The contract remains valid until all obligations are fulfilled.
• If the Buyer does not agree with the terms, they must not place an order.

4. Seller Rights & Obligations

• The Seller may modify the Rules at any time by posting updates on the website.
• The Seller aims to maintain smooth operation of the e-shop but does not guarantee uninterrupted service or error-free data transmission.
• In case of unavailability, the Seller will offer a similar product or refund within 14 days.
• Products are delivered within 1–5 business days. If out of stock, delivery may take 7–14 business days (as indicated in the product description).

5. Buyer Rights

• The Buyer may return or exchange goods by written request with proof of purchase.
• Quality items (unused, in original packaging) can be returned within 14 days.
• Complaints may be submitted to the State Consumer Rights Protection Authority or via the ODR platform: http://ec.europa.eu/odr.

5.1 Exceptions:
The right of withdrawal does not apply to:

• Custom-made products (e.g., boxes with logos, non-standard packaging)
• Items that lose commercial value after opening (e.g., used tape, unwrapped film), if disclosed before purchase

6. Buyer Obligations

The Buyer must:

• Pay for products and delivery fees
• Accept ordered goods
• Update their information promptly if changed
• Confirm payments as instructed

Orders are processed only after payment confirmation is received by the Seller.

7. Liability

• The Buyer is responsible for the accuracy of information provided during registration.
• Both parties are liable under Lithuanian law in case of contract breach.
• Buyer login credentials serve as legal electronic signatures under Lithuanian law.
• The Seller is not responsible for:
• Content on external websites
• Color/appearance mismatches due to screen settings

8. Data Processing & Communication

By clicking “Order”, the Buyer agrees to the collection and processing of their personal data for:

• Identification
• Contract fulfillment
• Marketing (without use of personal ID codes)

Newsletter subscription is confirmed by clicking “Subscribe to Newsletter” and can be cancelled anytime via the email footer.

All correspondence should be directed to:

• Email: info@logismart.lt
• Phone: (6)4607513

9. Final Provisions

• All website content, including these Terms, product info, and service policies, is considered legally provided in writing.
• Disputes are resolved through negotiation. If unsuccessful, they are handled in accordance with Lithuanian law.

10. Service Terms

• The Seller also offers warehousing and third-party logistics services (receiving, storing, packaging).
• The service contract begins when an order is placed and payment is made (full or partial).
• If the service starts within 14 days, and the Buyer has consented, they waive their right to withdraw (Civil Code Article 6.228¹).
• Complaints regarding service quality must be submitted within 7 business days.
• The Seller is not liable for damages caused by incorrect or incomplete information provided by the Buyer.
• Product-related rules apply to services only when relevant and non-conflicting.